AWS Managed Cloud Support
24x7 operations support
Our AWS Managed Cloud Support
With the combination of Cloudnexa's expert support engineers and our Cloudscan platform, we can help you achieve a comprehensive and continuous approach to supporting your cloud infrastructure.
Service Monitoring
- Setup Performance Monitors
- Create Availability Alerts
- AWS Service Monitoring
- Establish Escalation Procedures
Technical Support
- Diagnose Service Issues
- Recommend Remediations
- Standardized Runbooks
- Corrective Maintenance
Issue Management
- Provide Issue MGT System
- Manage Incident Lifecycles
- Formal Incident Analysis
- Resolve According to SLA
Managed Backups
- Create a Backup Plan
- Schedule Backups
- Perform Data Recovery
- Manage Retention
System Maintenance
- OS Patching
- AWS Scheduled Events
- Platform Updates
- Change Management Procedures
Security
- SSL Cert Management
- Enabled Auditing Tools
- User Account Management
- HIPAA Compliance Configurations
Account Configuration
- Access Management
- Billing Management
- Networking Management
- Best Practice Cloud
Cloudscan
- Complimentary Access
- Multi-Account Support
- Color Coded Dashboard
- Continuous AWS Account Scanning
Providing AWS Skills & Competencies Needed for Success
Some of Cloudnexa's Achievements with AWS
Shared Responsibility Model
Our Managed Cloud Support offering can help relieve the operational burden of cloud deployments through a shared responsibility model between Cloudnexa, our customer, and AWS.
customer
customer data
application
identity & access management
network & firewall configuration
operating system, engines, & platforms
Monitoring
Logging
Backups
System Maintenance
service availability
hardware
network
virtualization
aws console
aws global infrastructure
regions
availability zones
edge locations
