AWS Managed Cloud Support

24x7 operations support
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Our AWS Managed Cloud Support

With the combination of Cloudnexa's expert support engineers and our Cloudscan platform, we can help you achieve a comprehensive and continuous approach to supporting your cloud infrastructure.

Service Monitoring

  • Setup Performance Monitors
  • Create Availability Alerts
  • AWS Service Monitoring
  • Establish Escalation Procedures

Technical Support

  • Diagnose Service Issues
  • Recommend Remediations
  • Standardized Runbooks
  • Corrective Maintenance

Issue Management

  • Provide Issue MGT System
  • Manage Incident Lifecycles
  • Formal Incident Analysis
  • Resolve According to SLA

Managed Backups

  • Create a Backup Plan
  • Schedule Backups
  • Perform Data Recovery
  • Manage Retention

System Maintenance

  • OS Patching
  • AWS Scheduled Events
  • Platform Updates
  • Change Management Procedures

Security

  • SSL Cert Management
  • Enabled Auditing Tools
  • User Account Management
  • HIPAA Compliance Configurations

Account Configuration

  • Access Management
  • Billing Management
  • Networking Management
  • Best Practice Cloud

Cloudscan

  • Complimentary Access
  • Multi-Account Support
  • Color Coded Dashboard
  • Continuous AWS Account Scanning

Providing AWS Skills & Competencies Needed for Success

Some of Cloudnexa's Achievements with AWS
AWS MSP competency
AWS GovCloud competency
AWS HealthCare competency
AWS HealthCare competency

Shared Responsibility Model

Our Managed Cloud Support offering can help relieve the operational burden of cloud deployments through a shared responsibility model between Cloudnexa, our customer, and AWS.
customer
customer data
application
identity & access management
network & firewall configuration
operating system, engines, & platforms
Monitoring
Logging
Backups
System Maintenance
service availability
hardware
network
virtualization
aws console
aws global infrastructure
regions
availability zones
edge locations