Cloudnexa is switching to Freshdesk for Customer Support

Cloudnexa will be moving to a new ticketing support system starting Monday 4/26/2021 . The new ticketing system will allow us to enhance our handling of your support tickets, improve the consistency and timeliness of our responses. We are sorry for any inconveniences that may be encountered during this transition period, and we appreciate your patience as we smooth out any initial bumps that may occur.

How will I login to create/view tickets after this change?

If you have been logging into our previous ticketing system at https://cloudnexa-support.force.com/ you will be accessing our new ticketing system through our Cloudscan portal. If you do not not have a Cloudscan user already, then you will need to create a new user. Your Companies Cloudscan administrator can follow the instruction located here (https://help.cloudnexa.com/support/solutions/articles/66000485882-invite-new-users) to invite new users to your organization. If you are unsure who your organization’s administrator is, or do not not have an administrator then please contact our support team at 484.497.9939 or support@cloudnexa.com for assistance.

How do I view and create tickets in Cloudscan?

Cloudnexa has archived old tickets from our previous ticketing system. Any historical tickets will not be viewable within Cloudscan. We recommend creating new tickets where possible as we are diligently moving any open and active tickets. If you require details from an old archived ticket, please reach out to Cloudnexa support support@cloudnexa.com for assistance.

Can I still send in emails to create new tickets?

Yes, you can still create and reply to tickets via email to support@cloudnexa.com. If you do not have a Cloudscan user already, we highly recommend you follow the steps above to create one. A Cloudscan user is necessary to automatically associate your email address with your organization and see historical tickets.

Can I still call into your support team?

Yes, our support team is still available at the same number, 484.497.9939, and available 24 hours a day, 365 days a year. Please contact them if you have any questions, or issues with using the new system.

-Cloudnexa Support

Rename and relaunch of vNOC as Cloudscan

Meet Cloudscan: The vNOC Platform Is Now Upgraded and Improved

As a longtime Amazon partner since 2008, the minds behind the vNOC Management platform have the experience and knowledge to create tools that power cloud-based solutions for businesses big and small. With time, experience, and the addition of new technologies, the time for the vNOC platform to change came naturally over the years. Guided by the desire to offer a fully scalable and flexible service, the team behind vNOC worked to improve the current tools offered to provide clients with even more functionality.

Now, the VNOC management platform has been upgraded and rebranded to offer even more functionality for businesses seeking to operate at maximum efficiency. The new service has upgraded features and a brand new name that embodies the usefulness of the platform: Cloudscan.

What Is Cloudscan?

Cloudscan is a platform for AWS users who want to optimize cloud usage and performance continuously. The updated tool can perform automatic audits to ensure that your Amazon Web Service (AWS) accounts are performing optimally, but there is so much more to the service that makes it a must-have for both new and established companies. Some of the ways Cloudscan can help guide your business include:

  • monitoring for potential security issues across multiple accounts
  • guiding the provisioning of resources
  • performing deep dives that illuminate the reasons for infrastructure issues
  • providing near real-time guidance for cloud-based design
  • assess compliance for industries with governing regulations, such as finance and health care

Cloudscan begins identifying your business and security needs from day one of use by offering actionable feedback that can be addressed quickly to improve a business’ infrastructure.

Navigating the cloud can be challenging for businesses with limited experience in this realm. With more than 300 checks performed daily, Cloudscan is real-world tested and used by many businesses to power enterprises from every industry. Access to the platform is included for Amazon web services members. To find out more, visit the Cloudscan website today.

Welcome to the New Cloudnexa.com

Cloudnexa has been an AWS Partner for more than a decade — we were among the very first AWS Partners! We’re proud of our history in developing novel tools and services that have empowered the businesses and organizations we work with to take full advantage of everything the cloud has to offer.

As the next step in our innovative history, we are pleased to announce the launch of our refreshed and updated website, with the very latest information on the full set of services and features we have to offer.

Our AWS Cloud Services are unparalleled and as flexible and scalable as your specific needs require. If you’re new to AWS, we can assist your business with design and architectural consulting, modification and optimization of your infrastructure, and cloud migration strategies customized to your unique needs.

If you’re already established with AWS, we can assist your business with AWS service modernization and account optimization, as well as environment restructure & rebuild. Additionally, we can help ensure compliance across the financial and healthcare industries, as well as the public sector.

Unlike many compliance solutions that only cover risk assessment, Cloudnexa covers every aspect of ensuring your organization meets and maintains compliance standards with a complete, bundled compliance solution, customized to your specific needs.

With our suite of AWS Managed Solutions, we can develop a strategy that’s catered to your specific business process. Our continuous account review process is an all-inclusive strategy that outlines your cloud deployments during every stage. Deploy your next-gen development projects by harnessing the latest developments in DevOps, AI, machine learning, and data sciences.

The team at AWS will ensure you meet security, regulatory, and other compliance needs across healthcare, governmental, financial service organizations, and more. We perform AWS Well-Architected Framework (WAF) Compliance reviews, which will provide action items that can be enacted immediately to help your infrastructure align with AWS best practices. This process results in a faster, less expensive, more efficient and secure infrastructure.

As one of the original AWS partners, we’ve grown and evolved with the cloud services we deliver to our customers. As an AWS Premier Partner we continue to grow, innovate, and adapt to bring transformational power to all of our clients. From large, multinational organizations that may need to adapt to become more agile and responsive to small businesses ready to become industry leaders. Cloudnexa is ready and able to help you meet the challenges and opportunities you face, no matter what they might be.

Learn what Cloudnexa can do for you — check out our relaunched and refreshed site, with up-to-the-minute information on all of the ways we can help you and your organization make the most of the cloud. For more information about us or our services, click on our about page, or contact us today with any questions you might have.

Cloudnexa Receives the Inc 5000 Award for Being the 185th Fastest Growing Company

What Does #185 Really Mean?

This week, the Cloudnexa team received an award for being the 185th fastest growing company in the Inc 5000. This award is great recognition for our team, investors and most importantly validation for our customer’s decision to allow Cloudnexa to manage their AWS Cloud environments.

Back in 2012, when we were deciding what we wanted to be when we got into the Cloud business, we choose the path of managed cloud, even before people fully understood what that meant. More often the response we got from potential investors was something like; “It’s the Cloud, why would you need a managed services company?” Of course, the complexities of deploying, operating, and scaling were not fully understood to most people back then. Now the Cloud MSP space is well defined with some highly recognizable firms competing in the sector and the complexity of services has grown several fold.

Choosing to be an MSP was only part of the equation, we wanted to be different than anything the market had seen before. Of course, a Cloud MSP was unique, but we took it two steps further. Peaking around the corner, we anticipated the growth in automation and autonomous delivery. We theorized that with some work, our Cloud Management tool, vNOC, could be developed further to automate management, repair environments, and reduce customer costs. This would be offered with no upfront fees, simply a monthly recurring fee tied to actual AWS usage. And like AWS, we wanted our customers to stay with us for the value, not a long-term contract to lock them in.

The second key decision point was a focus on mid-market. In 2012, every firm wanted big enterprise accounts, in fact they still do today. We just did not feel larger enterprises were ready for our brand of MSP, so we fired a few customers, put our heads down and set out to build what is now #185 with a 2348% growth rate! It has been a remarkable rise for Cloudnexa.

Some decisions are easy, others are much more thought provoking. The mid-market case perhaps the hardest. I would be remiss if I did not call out our old Channel Manager at AWS, Josh Hoffman who was a big influencer in that decision. In fact, we owe AWS a huge debt of gratitude for building a world class organization that has enabled Cloudnexa to be what it is.

We are still peering around the corner and have a lot of new service offering that will be released this year. As our name suggests, Cloudnexa is the next generation of Cloud Managed Services.

Cloudnexa Places Second as the Region’s Fastest-Growing Businesses

Cloudnexa, internationally recognized as a premier cloud service provider, has ranked in second place of the prestigious Philadelphia 100® list for 2016.

The Philadelphia 100® has been the hallmark of entrepreneurial achievement in the region since 1988. Each year, the project identifies and honors the 100 fastest-growing, privately held entrepreneurial companies in the Greater Philadelphia region. It is run by the Wharton Small Business Development Center and the Entrepreneurs’ Forum of Greater Philadelphia.

This is a merit-based program, with rankings based on a company’s 3-year revenue growth rate. The integrity of the process and the resulting list make the Philadelphia 100® one of the most sought-after awards in the region.

“We’re proud and honored to receive this recognition as finishing in second place alongside so many impressive companies,” said Joel Davne, CEO of the Philadelphia-based company. “Being cited as one of the fastest-growing companies in the region, along with recently being recognized by Gartner as ‘Cool Vendor in Cloud Management in 2016,’ has made this year a meaningful one for us.

“As we continue to launch new offerings and gain recognition as a thought leader in the cloud service space, we’re confident that 2017 will be even more exciting.” Cloudnexa joins the ranks of such previous winners as Mothers’ Work, Fiberlink, Urban Outfitters, Forman Mills and Primavera Systems.

The winners are feted at the Philadelphia 100® Awards gala, a gathering of the region’s most successful entrepreneurs, business advisors and Philadelphia 100® companies.

Cloudnexa Ranks Second on 2016 CRN Fast Growth 150 List

Cloudnexa, a leading cloud management service, has placed second out of 150 companies in The Channel Company’s 2016 CRN® Fast Growth 150 list as a result of its incredible 800.74 percent year-over-year growth rate. The list comprises CRN’s annual ranking of North America-based technology integrators, solution providers and IT consultants with gross sales of at least $1 million who have experienced significant economic growth over the past two years.

Cloudnexa’s inclusion in the list comes off a highly successful year with milestones such as: launching new hosted app solutions for WordPress and Magento and new solutions for mobile workforce optimization, disaster recovery for Amazon Web Services (AWS), and network-as-a-service. Cloudnexa has also received multiple accolades, such as being named a 2016 “Cool Vendor”in cloud management by Gartner.

“This recognition from The Channel Company validates our business strategy and gives us important credentials to continue our leadership as a leading cloud management provider,” said Joel Davne, CEO and Founder of Cloudnexa. “The growth we’ve experienced reflects the market demand for our unique, utility-based pricing and proprietary vNOC technology, as well as a desire by customers across different industries to avoid managing cloud deployments on their own.”

“The companies on our 2016 Fast Growth 150 list are growing at an incredible rate, establishing themselves as clear leaders in today’s IT channel,” said Robert Faletra, CEO of The Channel Company. “Their rapid expansion in a climate of economic uncertainty and unprecedented technological advancement is especially impressive. We congratulate each of the Fast Growth 150 honorees and look forward to their continued success.”

The Fast Growth 150 list is highlighted in the August issue of CRN and can be viewed online at https://crn.com/fastgrowth150.

For regular Cloudnexa news, follow the company on LinkedIn and Twitter.

About Cloudnexa

Cloudnexa is an internationally recognized premier cloud service provider based in Greater Philadelphia, PA that utilizes Amazon Web Services (AWS) to assist clients in surpassing their business and IT goals. Recently named a Gartner 2016 “Cool Vendor” in cloud management, Cloudnexa exhibits years of experience and expertise advising clients on their needs pertaining to success within the cloud platform. Their patented vNOC platform enhances the AWS environment and allows users to streamline functions in a single, simple user-friendly interface. For more information regarding Cloudnexa or their vNOC environment, please visit their website at https://www.cloudnexa.com/.

About the Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. http://www.thechannelco.com.

Contact for Cloudnexa:

Investor Contact:

William Testa Chief Financial Officer (877) 828-8987 btesta@cloudnexa.com

Media Contact:

Jim Cameron Cloudnexa@10fold.com (415) 800-5367

Contact for the Channel Company:

Melanie Turpin The Channel Company (508) 416-1195 mturpin@thechannelco.com

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